Kontakt Error Message

Hello all,
I have installed Kontakt 2 on my home computer (not the library however due to hard drive limitations), and am trying to get things going with Sibelius.  I updated to the latest version of Kontakt.  When I go to load a VDL sample into Kontakt I get the following message:

";The content you are trying to load is not registered!
(please be sure to start the application that came with the content at least once)";

Do need to update my VDL library?  Am I getting this message because I didn't install any of the sample library?  Some other reason?

I am grateful for advice anyone can offer.

I don't think the VDL2 library version 1.5 should make much difference. This sounds really odd.

Glad you were able to determine that the System ID had changed. I agree, it's strange why that may have happened, but sometimes I've learned it's better not to ask why when coming to a discovery like that. So it's good you've deactivated the old System ID, and in theory, that should mean your activation via the NI Service Center is legitimate. And it does sound like that's the case since their website reflects the same information.

When you launch VDL2 in stand-alone mode, I assume you're not getting the message any longer saying ";this software will work for 30 days, please register...";. If so, by all accounts, it sounds as if everything is correct and working properly. Except for some reason Kontakt is not recognizing it.

I'm not sure why that would be, and NI would certainly be the ones to help you determine that. If you still have some patience left, my best suggestion would be to do a full UN-install of Kontakt 2 using the ";add/remove software"; control panel. Once you've done this and reinstalled from the disk, launch it, and try loading some VDL2 sounds again. With any luck, you'll have success, and at that point, I'd recommend doing the full update of Kontakt 2 (hopefully you still have those installers, otherwise they'd need to be re-downloaded).

I'm sorry for all the trouble you're experiencing. Usually it's not such a hassle, but admittedly, there are some quirks that can sometimes make the process a bit unintuitive.

Hopefully you'll have some info from NI along the way, but until then, hang in there, and keep us posted. I'll keep offering ideas to the best of my abilities!
Thanks for the suggestion.  I did go ahead and update the VDL 2 library, but no dice...
Would this be something that would be a problem with the newer Kontakt 2.2 host if he has not updated to the 1.5 Library update at
[url]https://www.tapspace.com/updates/[/url]?
I have seen other posts around at Northersounds forums, etc where they were having issues with this with Kontakt 2.2.0.2 etc.  Maybe there is an issue with the Kontakt 2.2.1 and trying to load the older VDL2 1.0 library?  I haven't personally seen this but I had already updated to 1.5 before Kontakt 2.2
Ted,
I opened up the VDL 2 Kontatk Player.  I assumed this is stand alone mode.  Is there something I am missing?

Thanks for your help.
[quote author=csloan link=topic=1818.msg8921#msg8921 date=1182541575]
The Service Center stated that the registration was successful, but VDL 2 is still listed as needing activation.  I checked on the NI website, and it does list the new activation.  When I attempt to load the VDL 2 samples into Kontakt, I get the same error message:

";The content you are trying to load is not registered!
(please be sure to start the application that came with the content at least once)";

I tried loading samples in the Kontakt Player that comes with VDL 2 and they work fine, but this did not fix the problem in Kontakt.
[/quote]

Clay,

Have you tried starting VDL2 in stand alone? Meaning not as a plug in for your notation program. This is standard for NI instruments, start once in stand alone to complete the registration/activation process.

Ted Boliske
Jim,
First of all, thanks for taking time out of your busy schedule to address my concerns.  I know your time is valuable, and I do appreciate your efforts to help me.

I followed your very detailed suggestions, and found that for some reason my system ID had changed.  I am not sure why, because I have not reconfigured my system in any way.  Anyhow, I took a chance and deactivated the registration in question and using the Service Center regestered VDL 2 again. 

Here is where things get wierd (at least to me...). 

The Service Center stated that the registration was successful, but VDL 2 is still listed as needing activation.  I checked on the NI website, and it does list the new activation.  When I attempt to load the VDL 2 samples into Kontakt, I get the same error message:

";The content you are trying to load is not registered!
(please be sure to start the application that came with the content at least once)";

I tried loading samples in the Kontakt Player that comes with VDL 2 and they work fine, but this did not fix the problem in Kontakt.

I realize that this is ultimately a Native Instruments issue, but I am looking for any more insight you can offer.  I will also start the process of tech support at NI, but I am sure it won't be as helpful or prompt as what you have offered.

Thanks again...
Sorry to hear about all the hassle Clay. Certainly not ideal...

It sounds like somehow, Service Center doesn't think that VDL2 is currently registered on this particular machine. I'm not sure of the exact reasons this might happen, but perhaps if there's been some sort of hardware reconfiguration it is identifying it as a new System ID than what was initially registered. NI Registration Support should definitely be able to set the record straight, but in the meantime, check this.

1 - Launch Service Center

2 - Go to ";Main Menu";, then go to ";Product Overview"; and click the ";Product Details"; tab.

3 - View the details of your Virtual Drumline 2 installation by clicking the little '+' symbol.

4 - Carefully write down the long number you see for your ";System ID";

5 - Quit Service Center

6 - Go to ";Manage Registrations/Activations"; on the NI website (log in first) at:
https://www.native-instruments.com/index.php?id=register_us&flash=9

7 - Once logged in on their site, and entering ";View and Manage Registrations"; find your VDL2 activation. You'll probably see at least two authorizations for it. What you need to look for is to see if the System ID you wrote down (in step 4 above) matches the one for this machine that you see on their site. Note, it may be helpful to also have the System ID for your other authorized machine so you can tell which is which (i know...it's a pain!).

8 - If you can determine that somehow, the system ID of this machine in question is not appearing in your list of activations on the NI site, somehow the System ID has changed. Again, this shouldn't be something that happens, but it's worth checking. If one of the activated System ID's on the NI site does not match EITHER of your computers' System ID's, it's probably safe to deactivate it (in the NI site). Once you've done this, you can log back into Service Center on your machine (the one you're having problems with), and try re-activating VDL2.

Please note, I'm not an expert in how NI handles their activation process, so the above advice is merely that. Advice. For best results, it's probably ideal to have them help you with this.
A thought I just had...

After the initial install of Kontakt 2 yesterday, I was unable to register it.  I contacted NI over that (actually still waiting to hear from that).  In the meantime, I updated Kontakt online and downloaded their new service center thingy (sorry for the thingy part:).  Using that I was able to register Kontakt, but the service center gave me the option to register VDL2.  When I tried it to see what would happen, it told me that VDL2 was already registered for 2 computers (this one being one of them). 

I hope some of that makes sense.

Could it be that NI is not recognizing my copy of VDL2 as being registered after the update?

More to consider...

Thanks again.
Jim,
I probably should have mentioned this, but I have been using this VDL2 on this computer (registered) for over a year.  A further point I should clarify (sorry I didn't earlier) is that before I updated Kontakt 2 (after yesterday's initial install) and registered it on this computer, it was accepting VDL2 samples.

Strange...?

Thanks for taking the time to help.

Hi Clay,

If you want to use VDL2 within Kontakt 2, be sure both programs (VDL2 and K2) are installed and registered on that particular machine. Before you try loading a VDL patch into Kontakt 2, it is required that you launch the VDL2 player at least once prior to using it in K2. Since the VDL2 sample library is encoded, the way in which Kontakt verifies its legal use requires the VDL2 library to first be registered and properly functioning on that machine. Once you're certain the VDL2 player is working correctly, you shouldn't have to launch it any more, and you can simply use the VDL2 sounds directly within Kontakt.

Let me know if you need further help.
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