I'm sorry to hear you're having problems like this with the DVD. This is actually the first I've heard of such problems. We tested in Mac & PC, different operating systems, etc., hoping to prevent this. It would seem that either your Mac has something peculiar about its DVD codec, or that line of Macs does.
It's possible that the DVD itself has a problem, and this can be tested by trying it in a commercial DVD player. If it doesn't play there either, then we should definitely exchange the disc. If it works in the commercial deck, then we have a problem with the codec in your Mac's DVD Player software.
I've had this experience with some other DVD's on my computer (also Mac) and when it happens I have been able to view the disc using a program I like called VLC Media Player. You can find it for free download at [url=http://www.videolan.org/vlc/]http://www.videolan.org/vlc/[/url]. It sounds like you have your own solution there, but just in case, VLC is pretty robust.
If you'd like to do an exchange, just email us at email@example.com and we can set this up for you. I'm very sorry for this hassle -- definitely not what we like to hear! Unfortunately DVD technology has a very wide range of encoding standards, so all players are a little different, and the ones in personal computers can be extra fussy at times.
Let us know how we can assist you, and sorry for the trouble!
Legacy Forum Post
over 12 years ago
So far it appears that it won't play in Apple's DVD Player. I downloaded a demo of Chroma, and it works. Still very odd that this is the only DVD I am having problems with using DVD Player.