I just had an awesome Sibelius customer support experience and wanted to share it.
Yesterday I finally succumbed to the siren call of Sibelius 6 and proceeded to order my upgrade. Much to my dismay, the ship time for the upgrade was inexplicably 14-21 days, and that made using 6 for this season out of the question.
I posted a gripe about the shipping times to Twitter, and Sibelius senior product manager Daniel Spreadbury found the tweet and responded personally: http://twitter.com/dspreadbury/status/2879568947 At Daniel's request I sent him a proof of purchase, and he sent me a link to the full download of Sibelius 6. Within one night I was up and running.
Say what you will about Twitter, but the type of proactive customer interaction it enables is pretty sweet. Also cheers to Sibelius and Daniel in particular for going the extra mile to make customers happy.