IMAC
VDL 2.5.1
Sibelius 6.0.1
Radium 61-key USB midi (updated drivers last week)

Good afternoon,

My Sibelius 6.0.1 is quitting unexpectedly again.  I
followed the instructions previously given for
deleting playback configurations, etc. per the info
you'll find in a tutorial on this issue.  I also contacted
Sibelius and asked for their help.  They seem unable to
solve the problem.  I sent them a crash report last week
and have received no response.  Today, Sibelius crashed
some 7 times in a row after being open for merely seconds.
Sometimes it works fine for a half hour or longer and
then it begins to crash.  I noticed that Carbonite and Leopard
do not play well together.  I deleted all of my Carbonite files
but still see the icon on the top of my computer desktop screen.
I do not have this problem at home with my Powerbook G4,
Oxygen 8, and Sibelius 6.  Only at work with the IMAC, Leopard,
and Sibelius.  If anyone can log into my computer and try and
do a diagnostic to figure out what the problem is or has a
suggestion, I'd be extremely happy to do either.  I
was supposed to have something done for band rehearsal this
afternoon and cannot do so because of the mysterious unexpectedly
quitting Sibelius.  I'll look forward to your responses.


Thanks,
Neal

[quote author=nflum link=topic=3293.msg17410#msg17410 date=1251138890]
IMAC
VDL 2.5.1
Sibelius 6.0.1
Radium 61-key USB midi (updated drivers last week)

Good afternoon,

My Sibelius 6.0.1 is quitting unexpectedly again.  I
followed the instructions previously given for
deleting playback configurations, etc. per the info
you'll find in a tutorial on this issue.  I also contacted
Sibelius and asked for their help.  They seem unable to
solve the problem.  I sent them a crash report last week
and have received no response.  Today, Sibelius crashed
some 7 times in a row after being open for merely seconds.
Sometimes it works fine for a half hour or longer and
then it begins to crash.  I noticed that Carbonite and Leopard
do not play well together.  I deleted all of my Carbonite files
but still see the icon on the top of my computer desktop screen.
I do not have this problem at home with my Powerbook G4,
Oxygen 8, and Sibelius 6.  Only at work with the IMAC, Leopard,
and Sibelius.  If anyone can log into my computer and try and
do a diagnostic to figure out what the problem is or has a
suggestion, I'd be extremely happy to do either.  I
was supposed to have something done for band rehearsal this
afternoon and cannot do so because of the mysterious unexpectedly
quitting Sibelius.  I'll look forward to your responses.


Thanks,
Neal
[/quote]

Neal,

Have you completely turned off your computer and then turned it back on?  Has your computer been on for an extended amount of time?  I had this issue after my Mac Pro was on for a few day straight with Sibelius open.  Restarting didn't work, I shut down for a couple of minutes and it stopped crashing.

Gabe

Gabe,

Good morning!  I turned my IMAC off before leaving work.
I opened Sibelius, was working for about 10 minutes
and it quit unexpectedly.  Maybe I need to do a complete
re-install.

Take care,
Neal

Gabe,

Good morning!  I disconnected my wireless keyboard
and its usb device and have been re-starting my
computer more often.  I am also using my
Oxygen 8 keyboard instead of the Radium 61-key
device.  So far, I have not had another
instance of Sibelius quitting unexpectedly.  Let's
see how that goes.

By the way, if anyone knows how to completely
remove Carbonite from one's computer, please
let me know. I've tried to search and
delete every file connected to that
service, but it still shows up at the top of my
desktop, right hand corner.  I've attached a png.

Take care,
Neal

UPDATE:

Having uninstalled Carbonite last Thursday and
disconnected my wireless keyboard and mouse,
I have not had Sibelius 6 quit unexpectedly since.
I am hoping that Carbonite was the culprit.
From what I read online it does not play
well with Leopard.  For whatever it's worth,
perhaps this info will help others who might
be having a similar problem.

Neal

Neal,

I've never know someone more persistent than yourself when trying to nip a problem in the bud.  :-) Thanks for the info, and congrats on pinpointing the problem.

Crap. I'm running Carbonite on my iMac and am planning to upgrade to Sib6 and Snow Leopard. Would you advise against this?

make sure you get the newly released Sibelius 6 update so it will run on 10.6