Export audio in Sibelius does not work

Sibelius 6.2
Windows 7 Professional 64-bit
4 GB of Ram

When I use the ";export audio"; feature in Sibelius for my percussion score, the resulting .wav file is not able to be played back in any player. When I convert it to an mp3, it contains about five seconds of silence. I have used the export audio feature before with success. How do I fix this?
Does it happen with multiple scores or just one in particular?
With multiple scores. I have gotten it to work in the past though.
I wonder if the playhead is not positioned at the beginning of the score, resulting in silence from being at the end of the score. That may be a long shot, but something to check.

You might also want to check the Sibelius forums for ideas:
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