Oh yes. Straight out of Kafka. Complicated - and every route leads to a dead end. I bought Sibelius a month ago and cannot download it - (Win Zip blocks it every time) - and can I get any sensible help from anyone? In desperation I telephoned the London base - they have closed the support desk. No indication that they know about me - or my details - impossible to get any sense at all. Deeply unsatisfied : do not go near them. A pack of geeks.