Our products are delivered in a variety of ways. This is specified on each product page where it says Delivery Method.
These are items that will be shipped to you via a standard carrier like United States Postal Service (USPS) or United Parcel Service (UPS). In the case of concert print music, any supplemental materials such as printable PDF parts, audio files, etc. will be included on a CD-ROM or DVD-ROM affixed to the back inside cover of the folio.
Downloadable products will be made available to you immediately following your purchase.* A download link can be found in your order confirmation email in the form of an orange DOWNLOADS AVAILABLE button or by viewing your Order History. Any downloadable products will remain available to you through the Order History page for at least 5 years, at which time you will need to contact us for assistance.
Products with a large file size (e.g., Virtual Drumline) will be distributed through an application called the Connect Installer by Continuata. Once your payment has been processed, you will receive two separate emails: 1) your purchase receipt, and 2) the Connect Installer instructions and a code you can use to access your files. Please save this code in a secure location. You will need it to re-download and/or register software.
If you do not see the order confirmation email immediately following purchase, please check your spam folder to see if it landed there.
*If you are having any difficulties obtaining your purchases, please let us know right away. We're here to help!