Our products are delivered in a variety of ways. This is specified on each product page where it says Delivery Method.
These are items that will be shipped to you via a standard carrier like UPS or the postal service.
Physical Score (+PDF parts)
These products are hard copy folios that include a CD-ROM affixed to the back inside cover. They will be shipped to you via a standard carrier like UPS or the postal service. The included CD-ROM contains printable PDF parts and often other elements such as reference recordings or other supplemental materials.
For your convenience, these same individual parts will be made available to you for immediate download following your purchase. A download link will be found in your order confirmation email or by viewing your order history. This added feature allows you to print the parts right away while you wait for your physical score to arrive in the mail. (Note: Digitally-delivered PDF parts are not available for study scores, solos, or duets.)
Most downloadable products will be made available to you immediately following your purchase. A download link found in your order confirmation email or by viewing your order history.
Products with a large file size (e.g., Virtual Drumline) will be distributed through an application called the Connect Installer by Continuata. Once your payment has been processed, you will receive two separate emails: 1) your purchase receipt, and 2) the Connect Installer instructions and a code you can use to access your files. Please save this code in a secure location. You will need it to re-download and/or register software.
If you do not see the order confirmation email immediately following purchase, please check your spam folder to see if it landed there.
If you are having any difficulties obtaining your purchases, please let us know right away. We're here to help!