Enter your search term here...
New support ticket
Check ticket status
Setting Up Virtual Drumline
VDL Download Info
How to download your software or video purchase
Connect Installer vs. Manual Downloads
Connect Installer fails
Connect installer shows a DL Error or Install Error
Clicking a manual download link results in a bunch of garbled code
See all 7 articles
Installation & Activation
How to Install Virtual Drumline (2019)
How many computers can I install VDL on?
What do do if your serial number is locked
How to completely uninstall your VDL 2.5 library
I can't find my serial number. What do I do?
See all 18 articles
Integrating into Notation Applications
What is a VDL Template?
Using Virtual Drumline with Sibelius
Using Virtual Drumline with Finale 2010 or higher
Kontakt Player isn't showing up in Finale or Sibelius
Is Virtual Drumline supported in Sibelius 7?
See all 15 articles
Hardware & Software Configuring
Mac OS X 10.11 (El Capitan) Compatibility information
Windows 10 Compatibility Information
VDL compatibility with Windows 7
The patch could not be loaded. What does this error mean?
What to do if you receive a "Samples Missing" error message
See all 13 articles
Older VDL:2 or VDL1 Topics
Is there upgrade pricing from VDL:2 to VDL 2.5?
I have VDL:2 and bought the upgrade to VDL 2.5 when it was still available. Do I need to install VDL:2 before upgrading to 2.5?
Is there upgrade pricing for VDL1 users?
Does VDL:2 record audio?
When I try to load a Multi into the VDL player in standalone, I get this error message:"This application has failed to start because PRM.dll was not found." - (Windows only)
See all 11 articles
Learn About Virtual Drumline
What is Virtual Drumline?
Does Virtual Drumline create printed notation?
Can I try a demo of VDL before purchasing?
Can I trigger VDL for live performance?
Is VDL supported by Propellerhead's Reason or Record programs?
See all 9 articles
Pricing and License Terms
Is Virtual Drumline refundable?
Is there academic/educational pricing for Virtual Drumline?
Licensing Terms (EULA) for Virtual Drumline
Instrument & Library Info
How to tell which VDL library version you're using
About the .nkx files that come with VDL 2.5
What's the difference between the FULL and LITE instruments
How many battery bass drum pitches are available in VDL?
Tapspace Music Topics
Sheet Music Downloads
How to unzip downloadable sheet music
Is Tapspace sheet music available in downloadable PDF format?
Where to find your download key
Download link doesn't work anymore
Downloading sheet music on smartphone or mobile device
See all 8 articles
Publishing & Licensing
Submitting music to Tapspace for publication consideration
May I sell recorded performances of Tapspace music on CD or DVD?
License Terms for Downloadable Sheet Music
About our skill/grade levels
Performing & Arranging
Obtaining permission to arrange a piece published by Tapspace
Performing Tapspace music in public
Submit your concert programs!
Let us know about your concert performances!
Obtaining extra scores for festival or competition
Scores, Parts, and Discs
If your computer doesn't have a CD or DVD-ROM drive
Replacing a broken or lost disk
If your DVD won't play
About Delivery Methods
Shipping Methods and Delivery Time (within the U.S.)
Shipping outside the U.S.
Shipping to APO/FPO addresses
About pending charges on your credit card statement
School Purchase Orders
Credit Card Declines
Paying with a “gift card” type credit card on the Tapspace webstore
If you’re blocked from using the Tapspace webstore
I can't remember my password
Virtual Drumline Updates
VDL 2.5.5 Library Update
VDL 2.5.2 Library Update
VDL 2.5.1 Library Update
VDL 2.5.0 Mac Installer for OS X 10.5 and greater (not recommended)
Upgrade from VDL:2 to 2.5 (discontinued)
See all 6 articles
Native Instruments Updates
Kontakt Player 4.2.4 Installer
Kontakt Player - latest version
Activating your library with Native Access
Finale Templates for Virtual Drumline 2.5
Sibelius Templates for Virtual Drumline 2.5
Virtual Drumline 2.5.5 User Guide