Enter your search term here...
New support ticket
Check ticket status
Setting Up Virtual Drumline
VDL Download Info
How to download your software or video purchase
"Connect" can't be opened because it's from an unidentified developer
Conduct Installer vs. Manual Downloads
Conduct Installer fails
Connect installer shows a DL Error or Install Error
See all 7 articles
Installation & Activation
How to Install Virtual Drumline 2.5.x (2022)
Activating Virtual Drumline 2.5 in newer versions of Native Access
How many computers can I install VDL on?
What do do if your serial number is locked
How to completely uninstall your VDL 2.5 library
See all 17 articles
Integrating into Notation Applications
What is a VDL Template?
Using Virtual Drumline with Sibelius
Using Virtual Drumline with Finale 2010 or higher
Kontakt Player isn't showing up in Finale or Sibelius
Is Virtual Drumline supported in Sibelius 7?
See all 15 articles
Hardware & Software Configuring
macOS 13 Ventura compatibility information
macOS 12 Monterey compatibility information
Windows 11 Compatibility
The patch could not be loaded. What does this error mean?
What to do if you receive a "Samples Missing" error message
See all 14 articles
Older VDL:2 or VDL1 Topics
Is there upgrade pricing from VDL:2 to VDL 2.5?
I have VDL:2 and bought the upgrade to VDL 2.5 when it was still available. Do I need to install VDL:2 before upgrading to 2.5?
Is there upgrade pricing for VDL1 users?
Does VDL:2 record audio?
When I try to load a Multi into the VDL player in standalone, I get this error message:"This application has failed to start because PRM.dll was not found." - (Windows only)
See all 11 articles