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<div class="control-group ticket_section">
                 <label class=" required control-label cf_serial_number_572245-label " for="helpdesk_ticket_cf_serial_number_572245">VDL Serial Number</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_number_572245]" id="helpdesk_ticket_custom_field_cf_serial_number_572245" />
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_vdl_library_version_572245-label " for="helpdesk_ticket_cf_vdl_library_version_572245">Library Version</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_vdl_library_version_572245]" id="helpdesk_ticket_custom_field_cf_vdl_library_version_572245"><option value="">...</option>
<option data-id="26000154680" value="VDL 2.5.6">VDL 2.5.6</option>
<option data-id="26000108207" value="VDL 2.5.5">VDL 2.5.5</option>
<option data-id="26000108208" value="VDL 2.5.2">VDL 2.5.2</option>
<option data-id="26000108209" value="VDL 2.5.1">VDL 2.5.1</option>
<option data-id="26000108210" value="VDL 2.5.0">VDL 2.5.0</option>
<option data-id="26000108211" value="VDL:2">VDL:2</option>
<option data-id="26000108212" value="VDL 1">VDL 1</option>
<option data-id="26000154434" value="Muse Sounds version">Muse Sounds version</option></select>
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_kontakt_player_version_572245-label " for="helpdesk_ticket_cf_kontakt_player_version_572245">Kontakt Player version</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_kontakt_player_version_572245]" id="helpdesk_ticket_custom_field_cf_kontakt_player_version_572245" />
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class=" required control-label cf_operating_system_572245-label " for="helpdesk_ticket_cf_operating_system_572245">Operating System</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_operating_system_572245]" id="helpdesk_ticket_custom_field_cf_operating_system_572245"><option value="">...</option>
<option data-id="26000158196" value="MacOS 26 Tahoe">MacOS 26 Tahoe</option>
<option data-id="26000154431" value="macOS 15 Sequoia">macOS 15 Sequoia</option>
<option data-id="26000151255" value="macOS 14 Sonoma">macOS 14 Sonoma</option>
<option data-id="26000147870" value="macOS 13 Ventura">macOS 13 Ventura</option>
<option data-id="26000139138" value="macOS 12 Monterey">macOS 12 Monterey</option>
<option data-id="26000131966" value="macOS 11 Big Sur">macOS 11 Big Sur</option>
<option data-id="26000125701" value="macOS 10.15 Catalina">macOS 10.15 Catalina</option>
<option data-id="26000114064" value="macOS 10.14 Mojave">macOS 10.14 Mojave</option>
<option data-id="26000108213" value="macOS 10.13 High Sierra">macOS 10.13 High Sierra</option>
<option data-id="26000108214" value="macOS 10.12 Sierra">macOS 10.12 Sierra</option>
<option data-id="26000108215" value="Mac OS X 10.11 El Capitan">Mac OS X 10.11 El Capitan</option>
<option data-id="26000108216" value="Mac OS X 10.10 Yosemite">Mac OS X 10.10 Yosemite</option>
<option data-id="26000108217" value="Mac OS X 10.9 or earlier">Mac OS X 10.9 or earlier</option>
<option data-id="26000139139" value="Windows 11">Windows 11</option>
<option data-id="26000108220" value="Windows 10">Windows 10</option>
<option data-id="26000108221" value="Windows 8 (64-bit)">Windows 8 (64-bit)</option>
<option data-id="26000108222" value="Windows 8 (32-bit)">Windows 8 (32-bit)</option>
<option data-id="26000108223" value="Windows 7 (64-bit)">Windows 7 (64-bit)</option>
<option data-id="26000108224" value="Windows 7 (32-bit)">Windows 7 (32-bit)</option>
<option data-id="26000108225" value="Windows Vista or earlier">Windows Vista or earlier</option>
<option data-id="26000112028" value="Other">Other</option></select>
            </div> 
                </div>
      <div class="control-group ticket_section">
                 <label class="  control-label cf_notation_program_572245-label " for="helpdesk_ticket_cf_notation_program_572245">Notation Program</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_notation_program_572245]" id="helpdesk_ticket_custom_field_cf_notation_program_572245"><option value="">...</option>
<option data-id="26000129036" value="Sibelius Ultimate (2018.11+)">Sibelius Ultimate (2018.11+)</option>
<option data-id="26000129037" value="Sibelius Ultimate (2018.1 - 2018.7)">Sibelius Ultimate (2018.1 - 2018.7)</option>
<option data-id="26000108226" value="Sibelius 8">Sibelius 8</option>
<option data-id="26000108227" value="Sibelius 7.5">Sibelius 7.5</option>
<option data-id="26000108228" value="Sibelius 7 or 7.1">Sibelius 7 or 7.1</option>
<option data-id="26000108229" value="Sibelius 6 to 6.2">Sibelius 6 to 6.2</option>
<option data-id="26000108230" value="Sibelius 5 to 5.2.5">Sibelius 5 to 5.2.5</option>
<option data-id="26000151256" value="Dorico 5.x">Dorico 5.x</option>
<option data-id="26000147871" value="Dorico 4.x">Dorico 4.x</option>
<option data-id="26000136695" value="Dorico 3.5.x">Dorico 3.5.x</option>
<option data-id="26000129038" value="Dorico 3">Dorico 3</option>
<option data-id="26000129039" value="Dorico 2.0 to 2.2.20">Dorico 2.0 to 2.2.20</option>
<option data-id="26000129041" value="Dorico 1.0">Dorico 1.0</option>
<option data-id="26000154432" value="MuseScore Studio 4.4+">MuseScore Studio 4.4+</option>
<option data-id="26000136694" value="Finale v.27">Finale v.27</option>
<option data-id="26000126689" value="Finale v.26">Finale v.26</option>
<option data-id="26000108231" value="Finale v.25">Finale v.25</option>
<option data-id="26000108232" value="Finale 2014 or 2014.5">Finale 2014 or 2014.5</option>
<option data-id="26000108233" value="Finale 2012">Finale 2012</option>
<option data-id="26000108234" value="Finale 2011">Finale 2011</option>
<option data-id="26000108235" value="Finale 2010">Finale 2010</option>
<option data-id="26000108236" value="Finale 2009 or earlier">Finale 2009 or earlier</option>
<option data-id="26000108237" value="Other">Other</option></select>
            </div> 
                </div>
      <div class="control-group ticket_section">
                  <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_im_using_a_template_from_the_write_score_572245]" type="hidden" value="0" autocomplete="off" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_im_using_a_template_from_the_write_score_572245_26000154433" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_im_using_a_template_from_the_write_score_572245]" /> Check if using a notation template from The Write Score (Sibelius/Finale) or Score Sauce (Dorico).
            </label>
          </div> 
                </div>

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Help & Support

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