When you purchase a download product from us, you’re assigned a unique download code that belongs only to you. It’s not just a random serial number – it’s your own personal login. If you’re a customer in good standing, you can download at any time. 


If you do ever need to re-download a product, simply run the Connect installer and enter your download code. You can also log into our manual download area and enter your download code and the email address assigned to your order to log in and access your download.


Please note that all downloads are logged and traced. Sharing your personal login code with others is strictly prohibited, and such forms of abuse are detected within our system