If you’re getting incomplete or corrupted downloads or the utility displays a “DL Error” or “Install Error” status message to the right of a file after more than 3 automatic retries, that may be a sign of router or ISP issues. Try rebooting your modem and router first and then check to see if your ISP has imposed a bandwidth cap on your connection. It is becoming more common for ISPs around the world to limit large file downloads. If you have a monthly bandwidth or data limit with your ISP and you think you might be close to reaching it, please check with your ISP before ordering or order the Boxed DVD version of the product.