When attempting to register VDL in Native Access, the following error may occur when you attempt to "Add A Serial". 


        Something went wrong during the registration of Virtual Drumline 2.5

        Registration error: The serial has been registered already 

This message may indicate that the wrong login credentials are being used when signing into Native Access. Log in using the original email address that was used when you first registered VDL with Native Instruments.

If you cannot remember your login information, you may use the "Forgot Your Password" request option available on the Native instruments website to reset your password. If you no longer have access to the original email address, you will need to contact Tapspace Support.