Our products are delivered in a variety of ways. This is specified on each product page where it says Delivery Method.
Physical Score (+PDF parts)
These are items that will be physically shipped to the mailing address you provide at the time of checkout. Supplemental materials such as printable PDF parts, audio backing tracks, reference audio files, etc., will be included on a CD-ROM or DVD-ROM affixed to the back inside cover of the folio.
As an extra courtesy, we include links to download these same supplemental files in the delivery confirmation email you will receive following the successful completion of your order. This will provide the additional benefit of being able to pass out parts to students right away while you wait for the music to arrive in the mail.
Like the above, these would also be physically shippable items, the distinction being that there are no supplemental files associated with the product.
Downloadable products will be made available to you immediately following your purchase.* A download link can be found in your order confirmation email in the form of an orange DOWNLOADS AVAILABLE button or by viewing your Order History. Any downloadable products will remain available to you through the Order History page for at least 5 years, at which time you will need to contact us for assistance.
Products with a large file size (e.g., Virtual Drumline) will be distributed through an application called the Connect Installer by Continuata. Once your payment has been processed, you will receive two separate emails: 1) your purchase receipt, and 2) the Connect Installer instructions and a code you can use to access your files. Please save this code in a secure location. You will need it to re-download and/or register software.
If you do not see the order confirmation email immediately following purchase, please check your spam folder to see if it landed there.
*If you are having any difficulties obtaining your purchases, please let us know right away. We're here to help!