There are a few reasons your Kontakt Player library (like Virtual Drumline) could get stuck in "Demo" mode.
- The product is not activated in Native Access.
- The Native Instruments account you've tried to activate with is not the same account your library was originally activated with.
- You're using an older version of Kontakt Player that doesn't recognize the more current mode of activation in Native Access.
- You've previously activated the product with Service Center (discontinued) and some of its older activation files are conflicting with Native Access.
See below for steps to take regarding any of these scenarios.
The product is not activated in Native Access
If you've previously activated the product (i.e. on a former computer), your product's serial number is already tied to your Native Instruments account. Download and install Native Access. Log into Native Access with your existing Native Instruments account, and you should see your product listed. Important: See #2 below.
If you've never activated the product, follow the installation/activation instructions here.
The Native Instruments account you've tried to activate with is not the same account your library was originally activated with.
If you don't remember your Native Instruments account or password, reset your password using the "Forgot Password?" link. If you no longer have access to the email address to which you originally registered the product, you will need to contact Tapspace Support. DO NOT create a new Native Instruments account. This will delay the process.
You're using an older version of Kontakt Player that doesn't recognize the more current mode of activation in Native Access.
To successfully activate with Native Access, you must be using Kontakt Player 5.6.8 or above. Legacy installers for Kontakt Player on older Mac operating systems (OS X 10.9–10.12) are available here.
If you are using Windows 7 / 8 / 10 or macOS 10.12 (or higher), please use the current version of Native Access to automatically install the appropriate KONTAKT version.
You've previously activated the product with Service Center (discontinued) and some of its older activation files are conflicting with Native Access.
Before Native Access was around, activation was handled with a tool called Service Center. It has since been discontinued and replaced by Native Access.
If you're working on a machine that may still have old Service Center files existing beneath the from older activations, it's possible they could be interfering with Native Access.
This would only apply to you if you've used Service Center in the past (on your existing machine, or on a newer machine in which you've migrated files from an old machine that used Service Center).
If this is you, go the directories listed below pertaining to your operating system:
For Mac
Mac HD > Library > Application Support > Native Instruments > Service Center
For Windows
C:\Program Files\Common Files\Native Instruments\Service Center
Then delete the following .xml files:
- Native Access.xml
- NAME OF PRODUCT IN DEMO MODE.xml
Restart your computer and reattempt activation within Native Access. As a reminder, see #2 above.